Refunds Policy

The following is an excerpt from our Terms of Service. You can find the full terms here.

Shared Hosting

Monthly Payment Customer

You can cancel your shared hosting whenever you like. Simply submit a support ticket or click 'Request Cancellation' in the bottom left of the specific service page you intend on cancelling. This will disable the renewal of your product so you won't be charged again. This only applies to shared hosting plans that are paid monthly.

Annual Payment Customer

We offer a 14-day refund policy for shared hosting services which are paid annually. This is 14 calendar days from the date (& time) of purchase. You can cancel your service at any time but we cannot offer a refund.

30-day Money Back Guarantee

We offer a 30-day money back guarantee for shared hosting plans that are paid monthly only if all of the following criteria are met:

  • You are within 30 days of purchase
  • You have not previously received a 30-day Money Back Guarantee refund
  • Your account has not been flagged as fraudulent
  • Someone from your registered address has not previously received a 30-day Money Back Guarantee refund previously

The 30-day Money Back Guarantee is only available to shared hosting plans that are on a month by month payment plan.

Reseller Hosting

Monthly Payment Customer

You can cancel your reseller hosting whenever you like. Simply submit a support ticket or click 'Request Cancellation' in the bottom left of the specific service page you intend on cancelling. This will disable the renewal of your product so you won't be charged again. This only applies to reseller hosting plans that are paid monthly.

Annual Payment Customer

We offer a 14-day refund policy for reseller hosting services which are paid annually. This is 14 calendar days from the date (& time) of purchase. You can cancel your service at any time but we cannot offer a refund.

Domains

UK Domain Registrations & Non-UK Domain Registrations

We cannot offer a refund on any domain names that you have purchased from us.

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